Frequently Asked Questions

Questions

• The official Mondial Relay – InPost extension for WooCommerce

  The only extension recommended and supported by Mondial Relay – InPost.

  Our extension manages the different delivery methods offered by Mondial Relay – InPost (Point Relais®, Locker, International Home Delivery, Drive, depending on your contract).

• Refounds

  If you are not satisfied with your purchase, we will refund your money.
  Read our refund policy

• Supported languages

  Your customers can choose their Point Relais® in French, English, Spanish and Dutch.

  In the administration interface, the extension settings are also available in French, English, Spanish and Dutch…

• How do I get started?

  Subscribe to a Mondial Relay – InPost offer, and set up your delivery zones and methods in WooCommerce.

  Install and activate the extension, enter your Mondial Relay – InPost login details and specify which delivery methods you wish to use with Mondial Relay – InPost.

  See the tutorial

• Supported versions of WordPress and Woocommerce

  Minimum system requirements: WooCommerce 3.3.1, WordPress 4.8 and PHP 5.6.

• What happens when my licence expires?

  Your licence is renewed automatically on its anniversary date, at half the initial price. If you wish, you can stop the renewal from your account.

  If your licence is no longer active, you will no longer have access to support, updates or new features. You retain the right to continue using the extension as it stands.

• What’s included in the licence

  The licence gives you access to updates for the extension and to technical support in the event of a problem.

  Updates include additional functionality and continued compatibility with the latest versions of WooCommerce and WordPress.