Frequent errors

Window for choosing relay points without map

This issue is characterized by the absence of a map on the relay point selection popup with the following error message at the top of the window: “Sorry, we were unable to find Relay points matching your request, you can try again with another postal code near your search”.

This map display issue comes from the number of relay points to return. Indeed, the Mondial Relay WebService can technically provide up to 30 relay points, but depending on the systems where the site is installed, this can cause problems. You need to go to the “Mondial Relay” menu, “Mondial Relay” submenu, “Account” tab and reduce the number of relay points to display in the dedicated parameter (to give you an idea, Mondial Relay generally recommends offering 7 relay points here to avoid overloading the map).