Frequent errors
Mention “Specimen” on labels
On the labels downloaded after creating a Mondial Relay shipment, you may see the mention “Specimen” at the location where the barcode should be:
This means that the plugin is using the Mondial Relay test account, as indicated on the following documentation page: https://mondialrelay-wp.com/doc/utiliser-le-mode-test/
To switch to production mode, you must configure the “Account” tab of the plugin with your own Mondial Relay credentials, as indicated on the dedicated documentation page: https://mondialrelay-wp.com/doc/connecter-le-plugin-a-votre-compte-mondial-relay/